Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. Personal information collected is solely for the purposes specified by us, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfilment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We do not use personal information to make automated decisions.
  • We do not share data with third-parties.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Synapse App

All data generated by the app is stored locally on your device. Data will be stored securely and will not be shared without your manual action and consent. You retain the right to withdraw your information at any given time. This includes your account setup details, username and email.

Device permissions

To enable certain functionality on the app we require access permissions on your device. None of this data is passed onto Synapse, and will only be stored locally on your device.

  1. Location Information
    While you are using the App, location information is needed to enable the core features of the app. We do not track your location while you are not using the app. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.
  2. Bluetooth
    Our app requires Bluetooth to connect to external devices. We only use Bluetooth for this specific purpose and not for any other purpose.
  3. Camera
    The app requires access to the camera to pair your Synapse Link to the app using a QR code reader. The App cannot access any information stored in the device storage.

If you have any questions or concerns about this privacy policy or our data practices, please contact us at